Support Levels

Standard support is automatically included with all databases at no additional charge. Standard support is provided through our built in ticketing system within your account. It provides a 2 business day response time on all high priority tickets.

Premium support is charged as $500 a month or 5% of your bill, whichever is greater. Premium support is provided through our built in ticketing system within your account. Premium support provides a 4 hr response time on all critical and 8 hr response time on all high tickets and a 1 day business response on low priority tickets.

Business support is charged as $1000 a month or 10% of your bill, whichever is greater. Business support is provided through our built in ticketing system within your account. Business support provides a 2 hr response time on all critical and high tickets and a 1 business day response on low priority tickets.